campaign delivery issue

Bita Shafipour's Avatar

Bita Shafipour

18 Jul, 2011 08:01 PM

Dear Namaste,

I just started a campaign this morning and sent an email out to over 1500 people, and so far it shows that only 27 opened their emails, and I myself have not received any emails at either one of my accounts that are on that email list.
In the past, some friends had also mentioned that they haven't been receiving my emails. Will you please tell me what I need to do to make sure all my emails are delivered to the recipients' mailboxes?

Thank you,

Bita

  1. Support Staff 1 Posted by Juju | Namaste ... on 18 Jul, 2011 09:58 PM

    Juju | Namaste Support's Avatar

    Hello Bita,

    Thank you for contacting NamasteLight Support.

    To better assist you, we would like to request the following information:

    • NamasteLight Account Name
    • Campaign Name in which the Message/Mailing is located
    • Mailing Name

    Once we have this additional information, we can contact our Delivery team and find out what's going on ASAP.

    Namaste,

    Juju

  2. 2 Posted by Bita Shafipour on 18 Jul, 2011 11:13 PM

    Bita Shafipour's Avatar

    Hi Juju,

    Please see my comments below:
    Please note that one of my email accounts has not receive the email yet.

    On Mon, Jul 18, 2011 at 2:58 PM, Juju | Namaste Support <
    [email blocked]> wrote:

  3. Support Staff 3 Posted by Juju | Namaste ... on 18 Jul, 2011 11:20 PM

    Juju | Namaste Support's Avatar

    Hi Bita,

    Is it possible the message landed in a Spam/Bulk folder? Also, I apologize for the inconvenience, I did not see any additional comments below.

    I will wait for your reply.

    Juju

  4. 4 Posted by Bita Shafipour on 18 Jul, 2011 11:22 PM

    Bita Shafipour's Avatar

    I personally didn't see my email in my spam folder, and as I mentioned
    before, some friends had told me that they don't get my emails and they say
    they check their spam folders. It just seems strange to me that only 30
    people open an email. What is the average for most users, do you know?

    On Mon, Jul 18, 2011 at 4:20 PM, Juju | Namaste Support <
    [email blocked]> wrote:

  5. Support Staff 5 Posted by Juju | Namaste ... on 22 Jul, 2011 05:47 PM

    Juju | Namaste Support's Avatar

    Hello Bita,

    It looks like your average opens is about 16%, which is fairly industry standard. 10-15%. However, your most recent announcement looks like it has a 25% Open rate which is above industry average.

    I did not see the message you are concerned with. However, if you can send over the specific mailing name and campaign it resides in, I can have a look.

    Please let me know if you need further assistance.

    Namaste,

    Juju

  6. Juju | Namaste Support closed this discussion on 28 Jul, 2011 05:50 PM.

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