Can't upload new logo

lynn 's Avatar


13 Jul, 2011 09:07 PM


When i try to upload my new logo to create a mailing i get the error - upload failed, check write permissions. What does that mean?

  1. Support Staff 1 Posted by Juju | Namaste ... on 14 Jul, 2011 12:37 AM

    Juju | Namaste Support's Avatar

    Hello Lynn,

    Thank you for contacting NamasteLight Support.

    It looks like the Logo you attached to your support Ticket is 3.2 meg. Unfortunately, our system will not allow you to upload an image that is more then 500kb. Also, it's possible that your Logo is saved as a CMYK color type, which is why it is not showing up within Web-browsers (Including ours).

    We recommend that you resize all images you intend to use within your Newsletter to the exact pixel size you want them to display within the Newsletter. Also, all images should be either JPG or Gif images saved as RGB Color type.

    Hope this helps! Please let me know if I can offer further assistance.



  2. Juju | Namaste Support closed this discussion on 28 Jul, 2011 05:47 PM.

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