MindBody integration

Rachel's Avatar

Rachel

30 May, 2011 08:53 PM

Hello,
Our contact list is integrated with Mind Body and as I understand should update automatically from Mind Body, including adding new emails. I am wondering what happens when someone unsubscribes from the link in the newsletter. Does that override the mind body sync? We seem to be getting emails from people saying they are having issues unsubscribing. And do we have to do anything in Mind Body to update the mailing list, or does it do it automatically at certain times?
Thanks
Rachel

  1. Support Staff 1 Posted by Juju | Namaste ... on 03 Jun, 2011 02:32 AM

    Juju | Namaste Support's Avatar

    Hello Rachel,

    Thank you for contacting NamasteLight Technical Support.

    When someone unsubscribes from one of your Newsletters, it only affects the list within NamasteLight. NamasteLight does not relay information back to MBO. WIthin NamasteLight, once someone is unsubscribed, their address is moved from Active Status to Unsubscribed. Once in Unsubscribed, they will no longer receive emails send thru NamasteLight to that particular list.

    Hope that helps! Please let me know if you need further explanation. Also, feel free to give us a call at 888-353-1095 x 2.

    Namaste,

    Juju

  2. Juju | Namaste Support closed this discussion on 10 Jun, 2011 09:29 AM.

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