Data base update

Jeffrey Belles 's Avatar

Jeffrey Belles

13 Apr, 2011 08:13 PM

I am having difficulties uploading a the attached CSV file of email addresses to our existing Vida Active email list.

Also, having integration issues with Mind Body on Line software.

Please call or email me asap

Jeffrey Belles

678-732-7372

  1. Support Staff 1 Posted by Juju | Namaste ... on 15 Apr, 2011 01:10 AM

    Juju | Namaste Support's Avatar

    Hello Jeffrey,

    Thank you for contacting NamasteLight Support.

    To better assist you, I'm going to need the specific details of the difficulties you are experiencing. Please send over the exact error messages or step by step description of the problem. Also, I took a look at your CSV file and saw that it did not include Column Headers which will allow NamasteLight to match up to Field Names and place the information in the right location.

    To upload a CSV into NamasteLight:

    • Login to NamasteLight, click on Contact Lists tab
    • Click on your Mailing List to enter your 'List Summary'
    • Click on the 'Import members' link within the 'Add members' section
    • Proceed to browse for your CSV file, click Upload
    • Match up the Column Headers with the Correct Field Name(s) and complete the Upload

    Please let us know if you need further assistance. Also, feel free to give us a call at 888-353-1095 x 2 for a walk thru.

    Namaste,

    Juju

  2. 2 Posted by Jeffrey P Belle... on 15 Apr, 2011 04:23 PM

    Jeffrey P Belles's Avatar

    I did exactly what you said to do...and the count of Active clients still
    remained the same.. Please try to upload the list I sent to you form your
    end.

    Also, Just so you are aware, Mind Body On line is having troubles with the
    integration of Nameste with their system. Basically, our new email
    addressees and info does not upload to Nameste!

    -----Original Message-----
    From: Juju | Namaste Support
    [mailto:[email blocked]]
    Sent: Thursday, April 14, 2011 9:11 PM
    To: [email blocked]
    Subject: Re: Data base update [Technical Support]

  3. Support Staff 3 Posted by Juju | Namaste ... on 15 Apr, 2011 04:52 PM

    Juju | Namaste Support's Avatar

    Hi Jeffrey,

    This message is to follow up with the Voice Mail I left for you. It may be best for us to have a brief conversation to clear up any confusion on List Uploads and to make sure we are on the same page with the problem you are experiencing.

    Please feel free to give me a call at 888-353-1095 x2. We are available from 9am to 5pm Pacific M-F. Or if you would prefer, let me know a good time to reach you.

    Talk soon... Namaste,

    Juju

  4. Juju | Namaste Support closed this discussion on 20 May, 2011 05:56 AM.

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