Editor Problems in Firefox

's Avatar

aimee

30 Oct, 2013 01:25 PM

Hi there,

For some reason, beginning last week, I have been unable to use the newsletter editor in Firefox. The editor doesn't load, and if I try to open a campaign I have already created, the non-loading editor deletes all visual content in that campaign. I have tried to edit in Internet Explorer as a backup, but although the editor loads, it runs like molasses. Dial-up levels of slow and difficult to work with. Could you please assist me?

Thanks!

  1. Support Staff 1 Posted by Juju | Namaste ... on 30 Oct, 2013 06:52 PM

    Juju | Namaste Support's Avatar

    Hello Aimee,

    Thank you for contacting NamasteLight Support.

    Is it possible for you to download and install Google Chrome to see if you experience the same issue?

    Also, I believe our team rolled an update to fix any issues with Firefox, however, you may have to start with a fresh Campaign.

    Also, be sure that you never run NamasteLight in Multiple tabs and always log out of the system when done for the moment.

    Hope this helps!

    Namaste,

    Juju

  2. Juju | Namaste Support closed this discussion on 30 Oct, 2013 06:52 PM.

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