**Important** please confirm the following

Jeff | Namaste Interactive's Avatar

Jeff | Namaste Interactive

11 Jan, 2017 03:04 PM

From: Ashley Serino <[email blocked]>
Date: Tuesday, January 10, 2017 at 6:36 PM
To: Jeff | Namaste Interactive <[email blocked]>
Subject: Fwd: **Important** please confirm the following

Hi Jeff,

I have been notified that a few of our reps are not receiving my email
blasts from MyEmma. I have spent some time on the phone with MyEmma to
correct the issue on our end (which we have), but these reps are still not
getting them.
The MyEmma Rep said that I need to contact you guys for any further

Any ideas?

Ashley Serino
National Sales Manager
Puremedy, INC
31192 La Baya Drive, Suite C
Westlake Village, CA 91362
P: 818-851-9014
F: 866-591-2744
 IG: @Puremedy
 www.puremedy.com <http://www.puremedy.com>

> Begin forwarded message:
> From: Ashley Serino <[email blocked]>
> Subject: **Important** please confirm the following
> Date: January 10, 2017 at 12:33:21 PM PST
> Hi everyone!
> In September we changed from Mail Chimp to a (more efficient) platform called
> MyEmma which works closely with Google and has a considerably higher delivery
> rate than Mail Chimp. So far, I am happy we made the switch, but it was
> recently brought to my attention that two reps have not received any of our
> newsletters. I have spent a considerable amount of time on the phone with
> their account support to work out any kinks on our end, but it looks as though
> there might be a couple changes that can be made on the recipients end as
> well.
> These emails have very important information about Puremedy news, along with
> our monthly promotions, tools to help you increase sales, and contests!
> Yesterday around 12 PM PST I sent out an email to all of our reps with the
> contest ranking for this month so far.
> If you have not seen this email come through, please check your spam folder
> and contact me. I would like to make sure we work this out so no newsletters
> are missed.
> Thank you!
> Ashley Serino
> National Sales Manager
> 31192 La Baya Drive Suite C
> Westlake Village, CA 91362
> P: 818-851-9014
> F: 866-591-2744
> www.puremedy.com <http://www.puremedy.com/>
> IG: @Puremedy

  1. Support Staff 1 Posted by Juju | Namaste ... on 11 Jan, 2017 06:05 PM

    Juju | Namaste Support's Avatar

    Hello Ashley,

    Thank you for contacting NamasteLight Support.

    It looks like your most recent messages are coming from [email blocked]. Can you tell me which specific Email Addresses you seem to be having issues with of hand? Did Emma happen to walk you through setting spf/dkim on your DNS to let other servers know Emma is sending on behalf of Pureremedy.com? If you happen to be sending to Pureremedy addresses from a Pureremedy address, you may need to whitelist all Emails coming from the Emma server. Also. when people are checking their spam/bulk folders, can you tell me which Email Client they are using? Outlook? Iphone ? Is it possible for them to login to their Email on the Server to check Server Spam/Bulk Folders?

    Will wait for your reply.



  2. Juju | Namaste Support closed this discussion on 11 Jan, 2017 06:05 PM.

  3. Juju | Namaste Support re-opened this discussion on 11 Jan, 2017 06:18 PM

  4. Rose | Namaste Support closed this discussion on 17 May, 2017 06:57 PM.

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